Shipping & Returns
We aim to deliver every order with care, efficiency, and attention to detail — ensuring your pieces arrive safely and beautifully packaged.
Shipping Information
UK Delivery
- Standard delivery: 3–5 working days
- Free delivery on orders over £50
- Orders are dispatched Monday–Friday
- You will receive a confirmation email once your order has shipped
Packaging
Every order is wrapped with our signature quiet-luxury presentation — minimal, thoughtful, and plastic-free wherever possible.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking link so you can follow your parcel every step of the way.
If your tracking information has not updated after 48 hours, please get in touch:
Returns & Exchanges
We want you to love your REA pieces. If something isn't quite right, we offer a straightforward return process.
Return Window
You may return items within 14 days of receiving your order.
Eligibility
Items must be:
- Unworn
- Unwashed
- In their original condition
- With all tags still attached
Exchanges
If you wish to exchange for a different size or colour, please contact us and we'll assist you with availability.
How to Start a Return
Subject line: Return Request – Order #[Your Order Number]
Please include your name, order number, item(s) you wish to return, and reason for return (optional). We will respond with the return address and next steps.
Refunds
Once your item is received and inspected, your refund will be processed back to your original payment method. Please allow 5–7 working days for this to appear in your account.
Faulty or Incorrect Items
In the rare event that you receive a faulty or incorrect item, please email us within 7 days of delivery. We will resolve this quickly and at no cost to you.
Questions?
We're here to help — contact us anytime and we'll come back to you promptly.
lauren@royalequine.co.uk