Legal & Policies

Privacy Policy

Royal Equine Accessories is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

• Personal details such as name, email address, billing/shipping address
• Payment information (processed securely by third-party providers)
• Order history and preferences
• Cookies and analytics data that help us improve our website experience

How We Use Your Information

• Process and deliver orders
• Communicate with you about your purchase
• Provide customer support
• Improve our website and product offerings
• Send marketing emails (only if you opt in)

How Your Information Is Stored

Your data is securely processed through Shopify and trusted third-party providers that comply with GDPR and PCI standards.

Marketing Communications

You will only receive marketing emails if you subscribe voluntarily. You may unsubscribe at any time using the link in any email.

Your Rights

Under GDPR, you have the right to:

• Access your data
• Request corrections
• Request deletion
• Withdraw consent
• Request a copy of your information

For any requests, email: lauren@royalequine.co.uk

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be published on this page.

Terms of Service

By accessing our website or purchasing from us, you agree to the following Terms of Service.

General Conditions

Royal Equine Accessories reserves the right to refuse service to anyone for any reason at any time. Prices and product availability may change without notice.

Product Information

We aim to present all products as accurately as possible. Colours may vary slightly due to screen differences.

Order Processing

All orders placed through our store are subject to acceptance. We may cancel or limit quantities at our discretion.

Billing & Account Information

You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.

Third-Party Services

Our store uses third-party providers (such as Shopify, payment gateways, and analytics) to process and support your order.

Prohibited Uses

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to the site
• Interfere with security features
• Upload harmful software or malicious code

Limitation of Liability

Royal Equine Accessories is not liable for damage arising from misuse, shipping delays outside our control, or errors caused by third-party services.

Contact: lauren@royalequine.co.uk

Refund Policy

Returns

We accept returns within 14 days of receiving your order, provided items are:

• Unworn
• Unwashed
• In original condition
• With all tags attached

To start a return, email lauren@royalequine.co.uk with your order number and item(s) being returned.

Exchanges

Exchanges are offered for different sizes or colours if stock is available. Email us to arrange this.

Refunds

Once your return is received and inspected, your refund will be processed to the original payment method. Please allow 5–7 working days for the refund to appear.

Faulty or Incorrect Items

If an item arrives incorrect or damaged, email us within 7 days so we can resolve it promptly.

Non-Returnable Items

Gift cards, digital content, and items purchased on final sale are not eligible for return.

Shipping Policy

UK Shipping

• Standard delivery: 3–5 working days
• Free delivery on orders over £50
• Orders ship Monday–Friday
• Tracking information will be provided once dispatched

International Shipping

We ship to most countries worldwide. International delivery times vary by destination — you will receive a tracking link once your order has been dispatched. For specific delivery estimates or shipping queries, please contact us at lauren@royalequine.co.uk.

Order Processing Times

Orders are processed within 1–2 working days. During busy periods, dispatch times may be slightly extended.

Packaging

We use minimal, environmentally conscious packaging that reflects our brand's quiet-luxury ethos.

Missing or Delayed Parcels

If your parcel does not arrive within the estimated timeframe, contact us at lauren@royalequine.co.uk.