Privacy Policy
Royal Equine Accessories
Royal Equine Accessories (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.
Information We Collect
We may collect:
Personal details such as name, email address, billing/shipping address
Payment information (processed securely by third-party providers)
Order history and preferences
Cookies and analytics data that help us improve our website experience
How We Use Your Information
We use your information to:
Process and deliver orders
Communicate with you about your purchase
Provide customer support
Improve our website and product offerings
Send marketing emails (only if you opt in)
How Your Information Is Stored
Your data is securely processed through Shopify and trusted third-party providers that comply with GDPR and PCI standards.
Marketing Communications
You will only receive marketing emails if you subscribe voluntarily. You may unsubscribe at any time using the link in any email.
Your Rights
Under GDPR, you have the right to:
Access your data
Request corrections
Request deletion
Withdraw consent
Request a copy of your information
For any requests, email: lauren@royalequine.co.uk
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be published on this page.
Terms of Service
Royal Equine Accessories
By accessing our website or purchasing from us, you agree to the following Terms of Service.
General Conditions
Royal Equine Accessories reserves the right to refuse service to anyone for any reason at any time. Prices and product availability may change without notice.
Product Information
We aim to present all products as accurately as possible. Colours may vary slightly due to screen differences.
Order Processing
All orders placed through our store are subject to acceptance. We may cancel or limit quantities at our discretion.
Billing & Account Information
You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.
Third-Party Services
Our store uses third-party providers (such as Shopify, payment gateways, analytics) to process and support your order.
Prohibited Uses
You may not:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to the site
- Interfere with security features
- Upload harmful software or malicious code
Limitation of Liability
Royal Equine Accessories is not liable for damage arising from misuse, shipping delays outside our control, or errors caused by third-party services.
Contact
For questions about these Terms, contact:
lauren@royalequine.co.uk
Refund Policy
Royal Equine Accessories
Returns
We accept returns within 14 days of receiving your order, provided items are:
- Unworn
- Unwashed
- In original condition
- With all tags attached
To start a return, email lauren@royalequine.co.uk with:
- Order number
- Item(s) being returned
Exchanges
Exchanges are offered for different sizes or colours if stock is available. Email us to arrange this.
Refunds
Once your return is received and inspected, your refund will be processed to the original payment method.
Please allow 5–7 working days for the refund to appear.
Faulty or Incorrect Items
If an item arrives incorrect or damaged, email us within 7 days so we can resolve it promptly.
Non-Returnable Items
Gift cards, digital content, and items purchased on final sale are not eligible for return.
Shipping Policy
Royal Equine Accessories
UK Shipping
Standard delivery: 3–5 working days
Free delivery on orders over £50
Orders ship Monday–Friday
Tracking information will be provided once dispatched
Order Processing Times
Orders are processed within 1–2 working days.
During busy periods, dispatch times may be slightly extended.
Packaging
We use minimal, environmentally conscious packaging that reflects our brand's quiet-luxury ethos.
Missing or Delayed Parcels
If your parcel does not arrive within the estimated timeframe, contact us at:
lauren@royalequine.co.uk
International Shipping
Currently not available. More regions will be added in the future.
